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Support Group Europe
US Army Computer Systems Command

Looking for more information from military/civilian personnel assigned to or associated with the U.S. Army in Germany from 1945 to 1989. If you have any stories or thoughts on the subject, please email me (webmaster).


SGE History (19..-1985)

ISEC-Eur History
(1985-19..)

Newspaper articles


 
Support Group Europe History
1969 - 1985
(Source: Department of the Army Historical Summary: FY 1969)

The increasing development and installation of automatic data processing systems to support functional applications that may be similar in two or more major Army commands raised a need for better central planning and control. To satisfy that need, the U.S. Army Computer Systems Command (USACSC) was activated at Fort Belvoir, Virginia, on March 31, 1969. The command was designated a class II activity under the jurisdiction of the Assistant Vice Chief of Staff. It was assigned responsibility for development, installation, improvement, and other related support functions for Army multicommand automatic data processing systems, and will perform project management for assigned systems in response to functional requirements formulated by headquarters staff agencies. The command will insure effective communications planning and support for such systems and will conduct software research programs in co-ordination with the Chief of Research and Development.

Late in fiscal year 1968 the Directorate of Management Information Systems in the Office of the Assistant Vice Chief of Staff completed a study which revealed that certain organizational realignments at Headquarters, Department of the Army, level would benefit the Army's approach to information systems design and promote a more effective use of automatic data processing equipment. Thus in July 1968 the responsibilities assigned to the Director of Automatic Data Processing in the Office of the Comptroller of the Army were transferred to the management information systems directorate, including jurisdiction over the Computer Systems Evaluation Command. The latter was redesignated as the Computer Systems Support and Evaluation Command and was made a class II activity under the directorate. As a result of this realignment, the management information systems directorate is now able to monitor, on an Army-wide basis, the design of information systems and the use of associated automatic data processing equipment. The directorate also has the professional capability to evaluate and select computers for all elements of the Army and provide a single point of contact with industry in this field.


1970
(Source: STARS & STRIPES, June 23, 1970)
US Army Computer Systems Command, Europe

The mission of USACSCE is to provide assistance in the installation, maintenance, systems design and programming of computers used in logistical support of US Army, Europe. CO of USACSCE is Col. Paul Autrey.

137 of the worldwide 1,100 personnel of USASCS are assigned to the European element of the command. With headquarters in Heidelberg, USACSCE also operates two field offices, the Karlsruhe Field Agency and the Zweibrücken Field Agency (Kreuzberg Ksn).

On July 1, 1970, TASCOM's computer system (Materiel Command, Europe) came under the jurisdiction of CSCE and is now the Zweibrücken Field Agency. The Agency is responsible for the design of programs, programming and maintenance of MATCOM's computer complex at Kreuzerg Ksn. The Agency's personnel (Army personnel, DA Civilans and Local Nationals) are divided into three levels of assignment -- systems analysts, computer programmers and computer specialists. The computer complex at MATCOM keeps current records on supplies within the Theater - materials on hand at depots, materials arriving from CONUS depots, supply movements within the Theater, and a list of available parts in the Federal Catalog. (Webmaster note: the computer complex includes the IBM Systems 360/Model 50 mainframe computer.)

The Karlsruhe Field Agency provides guidance for computers used by the five combat divisions within USAREUR as well as 41 smaller military units. The Agency has similar responsibilies as the Zweibrücken Agency, supporting two different computers. Personnel of the Karlsruhe Agency must travel to several operational installations throughout Germany as well as assist in preparations for smaller systems still in the installation phase. They are on call seven days a week and when called for onsite support can be away from the home office for up to two weeks or so.

The combat divisions use the mobile UNIVAC
1005 card processor (developed for use by divisional support units) utilizing the DELOGS (Divisional Logistics System) program for Class IX supply. The non-divisional DSU-GSU combat service support units utilize NCR-500 automatic ledger posting machines for stock control and accounting.

Prepartations for the installation of smaller computer systems includes personnel of the Karlsruhe Agency going to the unit 30 days before the arrival of the system. There they assist in getting the data placed on keypunch cards. 30 days after the computer has been installed, the team returns for a technical visit to the unit.

1984
(Source: US Army Information Systems Engineering Command website)

On 15 May 1984, the United States Army Communications Command (USACC), a major command (MACOM) of the U.S. Army, was redesignated the United States Army Information Systems Command (USAISC). It was given the mission to manage the Information Mission Area (IMA), which was to place the responsibility for all areas of information management within the U.S. Army under one command. On the same date, the U.S. Army Computer Systems Command (USACSC), a field operating activity of the Headquarters, Department of the Army Assistant Deputy Chief of Staff for Operations-Command, Control, Communications, and Computers (C4), located at Fort Belvoir, Virginia, was transferred to the USAISC as a major subordinate command (MSC). Both of these actions were authorized by Department of the Army General Order No. 26, dated 25 July 1984.

On 1 October 1984, the USACSC was redesignated the U.S. Army Information Systems Software Support Command (USAISSSC) by USAISC Permanent Orders 42-1, dated 14 September 1984. Nine months later, the USAISSSC was redesignated the U.S. Army Information Systems Engineering Command (USAISEC) by USAISC Permanent Order 79-1, dated 1 July 85, and has retained this designation to the present day.


(Source: Email from John W. Fleming, USACSC-SGE, 1978-82)
I was stationed with the US Army Computer Systems Command from 1978 to 1982 at Kreuzburg Kaserne, Zweibrücken.  The CSC unit in Zweibrücken was the USACSC-SGE (for Support Group Europe). There was also an Support Group Lee (SGL) and a Support Group Pacific (SGP).  Back then we 74series were still AG.

I was with the 66th MI Brigade from 1987 to 1989 at McGraw Kaserne, Munich.  Your web site has brought back many good memories.

USA Computer Systems Command
 
The following is a synopsis of the Computer Systems Command as I remember.  Time has obscured some of my memories. My capacity at the time was that of a trouble shooter and analyst.  All the major STAMMIS (Standard Army Multi-Command Management Information Systems) programmers and management personnel for financial and personnel systems were located at Fort Belvoir, Virginia. Other stateside posts had responsible programmers and managers for their specific areas of interest. The Intelligence community was supported by elements in Munich and Augsburg and the communications community was located in Worms.  
 
CSC was originally based in France prior to its movement to Kreuzburg Kaserne, Zweibrücken FRG in the 1960's.  I arrived in March 1978.  At that time most CSC personnel were situated in building 4001.  There were two computer centers, one in building 4003 (two IBM system 360-70's back to back). The other was located in building 4008, a larger main frame IBM computer system which, I believe, later replaced the one in bldg 4003.
 
The primary mission of the CSC was to provide operational and system support to DA Standard Management Information Systems and USAREUR unique systems.  Among the DA STAMMIS systems were civilian and military personnel accountability systems, finance and accounting systems, logistics systems, and training management systems.  I was primary on SIDPERS, TUFMIS, and ASAC (Automated Systems Army Commissaries - a commissary management system which was enlarged from a small stateside program to support all European commissaries.  It was a programming nightmare and loving known as "A Sack of S----"). I was also back up on STANFINS (Standard Army Financial System), STARCIPS (Standard Army Civilian Pay System), DLOGS (Defense Logistics System) which was later modified to run Honeywell mini computers at Division level (the DAS3 systems).
 
The main location of my primary systems were located in division level mobile operations centers called CS3 vans, (Combat Service Support Systems).  These were van mounted IBM system 360-40's.  Primarily these were configured in three or four van setups: a processing van with the CPU, card reader and card punch machine; the mass storage van with tape and disk drives; a supply and storage van; and an analyst van with desk and reference manuals.  They were supposed to be mobile and easily set up and operational, but half the time it took the whole exercise to get them up and running after they were moved.
 
As trouble shooters we spent almost all out tour going TDY to the various divisions and Corps to resolve processing problems and to implement change packages (SCPs) when forwarded by the STAMMIS programmers. 
 
If you have more information on the history or organization of the USACSC-SGE or ISEC-EUR, please contact me.

 
(Source: USACSC-SGE phone list is from the USAREUR Telephone Directory (Troop Units), 1980; explanations are provided by John Fleming)

USACSC-SGE Telephone List, 1980

Yes, Team I and Team II, were the troubleshooters.  I forget which one I was (Team II I think).  I don't know why but the Chief/TM II was also the Chief of TM I.  One of my favorites was Cpt. Elaine Godzack.
 
And I believe it was Chief/Management (or Maintenance?) Support Division (Records and Tech Library).  I can't remember his name, but I have a picture of him at a party in France.  If he's running for public office, I'll print it.  One of the branches was the OMD (Operations Management Division), the technical library.
 
I'm not sure about C/CD.  There was a C/OD, Chief/Operations Division.  Mr. Donald D. Kampen was the boss. (Webmaster Note: after loking at the print with a magnifying glas, I would agree that the correct designation in the telephone directory was C/OD.)
 
Chief/Field Support Division. Mr. Steven A. Ward was one of the bosses during my tenure. 

Ms. Levitta Liggins was the boss of the European Unique systems but I'm not sure which division she fell under.
 
And of course, Chief/ Standard Systems Branch; the STAMMIS folk.  Mr. Bill Garner was my boss, and one of the best bosses I ever had.

Also, C/ESB was Chief/Executive Software Branch, the OS (Operating Systems) and DOS (Disk Operating Systems) guru's.  My good buddy, Sgt Brian Murphy used to go TDY with me to resolve JCL (Job Control Language) problems.  Usually Corps level computers ran the OS systems as it was a little more complex than DOS.  DOS was run mostly at the division level.  In the early 1980's when more powerful IBM systems came into being, OS and DOS pretty much fell by the wayside.

Maybe this will stir memories from other members, if there are still some around. 

 
(Source: INTERFACE, US Army Computer Systems Comand newsletter, February 1981)
SGE: Ready for action

By John H. Sanders

Approximately 350 miles from Berlin and 1350 miles from Moscow lies the United States Army Computer Systems Command's
(USACSC) Support Group Europe (SGE). Located on Kreuzberg Kaserne in Zweibrucken, West Germany, SGE has the responsibility of insuring that the overall mission of USACSC is effectively carried out in the European theater.

"Our role is primarily that of support," said Col. Oliver W. Hedges, SGE's Commander. "We support all the ADP users in Europe that utilize USACSC products to include both our own unique products and the products that are put out by the command headquarters.

"We do this both in a peacetime mode on a day to day basis, but always, at the same time, ready to converge and get into a wartime
posture if necessary. Because we arc here, near the forward edge, all of our work has to be undertaken with the thought that we could be in wartime posture at anytime. This is the way we operate and do our job, ready to transition to war at the drop of a hat."

At first glance, one realizes that SGE is strikingly different than most facets of USACSC. All soldiers are in fatigues, and field gear and weapons are only an arm's reach from the soldier's desk.


Col Oliver W. Hedges, SGE's commander, discusses the day's agenda with his secretary, Nancy Paulette

"Everyone knows what they've got to do should the balloon go up," says Hedges. "And they're ready to move out, live in a field environment, and support command software."

During peacetime, SGE is, of course, under the command and control of USACSC Headquarters. However, in the event of war, the Commander in chief of U.S. Army Europe (USAREUR) would assume operational control. In such a case SGE would be liaison to and coordinator with the HQ USAREUR staff, it's major subordinate commands, and their data processing installations to include functional users of ADP systems operating in the European Theater for which USACSC is the Assigned Responsible Agency (ARA).
 

Here in Europe, we are the Computer Systems Command, Hedges said. We wear the patch and we fly the flag. So when anyone in
Europe wants to talk about a CSC problem, let's say, we're the people they call. All calls and requests for assistance from Europe come here, even if the question is posed to the headquarters or another support group. In many cases we are able to resolve the problem here without having to go back to the headquarters or another support group. So in this respect, we are totally cognizant of what the headquarters is doing.

DOES ANYONE KNOW WE'RE HERE?
When asked if he felt that the European Theater was aware of SGE's presence, Hedges quickly replied, "The command structure is very much aware of our presence here. We attend many of the major briefs at USAREUR Headquarters and have many discussions with the Deputy Commander in Chief, USAREUR concerning the ADP community. I know that the command and most of the commanders are certainly aware of SGE's presence, and there's no question that the ADP community in Europe is totally aware and highly supportive of what we do here in the European Theater."

Twenty-nine military, 27 Department of the Army Civilians (DAC's) and 25 German nationals comprise SGE's workforce. Is it difficult for a commander to be the boss of three very distinct work forces? No, all my people are sharp and number I in my book, but it is a challenge, says Hedges. All three work forces have their own aspirations and their own set of rules and by-laws. The green-suiters know that they are on call 24-hours a day seven days a week. Being one myself I'm very familiar with how we operate and what is expected, he said. (Hedges has over twenty-two years in the military.) I also have had much experience working with DAC's, here and in CONUS where I had been the IG (Inspector General) for USACSC for three years before coming here six months ago. The DAC's that I have here are a real dedicated group of people. They are certainly willing to put in all the time that's needed to get the job done and then some. Of course, their rules and regulations concerning overtime, leave and so forth are different than those of the military but I really don't have any difficulties working with them at all.


Working with the German nationals has also been a treat for me in the sense that they are very hard workers and enjoy working with us. They definitely complete our team. However, they also have their own rules for doing things. They are all part of the German Works Council which is something similar to a labor union. Simply put, no changes of any sort can be made without the council's
approval. Nothing can be done whether it be an organizational change, or the changing of work hours. Anything that could affect management must be coordinated with the local German Work's Council. That's the rule. Fortunately I have a very good relationship with my Works Council. I certainly keep very close relations with them. And they're very good people. I guess the bottom line for me is that I must always remember that every decision I make may affect the total work force in three different ways.

WHY IS SGE IN ZWEIBRUCKEN?

In 1969 when USACSC was formed, and the support group in Europe was made a part of the command. It was divided into a headquarters element and two field agencies. The headquarters was at Heidelberg and the field agencies eere at Karlsruhe and Zweibrucken.

SGE Headquarters, Kreuzberg Kaserne, Zweibrücken

According to Hedges there became a need to amalgamate and consolidate the three as they accepted more and more of the central design of all of the European systems. It was decided that they simply couldn't be the central design agency being split in three parts, so the decision was made to bring all the resources and all the talent under one roof. But, what roof? Heidelberg's and Karlsruhe's location were too small to house the 200 member work force. Thus, SGE was brought together under one roof at Zweibrucken.
 

Certainly it probably would be better for us to be located in the Heidelberg area, Hedges said, because when we go out to all four corners of West Germany and Europe, being down here in the southwest corner -- so to speak -- does not facilitate our travel. But, that doesn't mean we don't like Zweibrucken, because I'm sure there's not a soul that wouldn't rather be here than Heidelberg. It's very nice here and it's a great community. The people here treat the military like kings and I think it's one of the very fiew communities in Germany that will really say they like the American soldier or the American presence. You can go downtown and people are very outgoing, very friendly and they'll bend over backwards to do anything they can for you. The people here, I know, would just rather be here than anywhere in Germany because of this relationship.

MAXIMUM UTILIZATION OF RESOURCES
Last summer, SGE reorganized, according to Hedges, "To get maximum utilization from our resources."

"We're going through the growing stages of making this reorganization work, of interfacing with each other, establishing the correct lines of communications and we're doing it basically with the guidance given to us by command headquarters to insure that we have more quality assurance," Hedges said.

He also said that from what he saw, the reorganization was coming together well. And that he was excited about it.

"I think our people are communicating better and we're becoming a more cohesive organization by the fact that we have undergone this reorganization. I think it will be a big plus in the way we do business and the way we provide support to the field. I also believe we're going to provide better support with better understanding.

Hedges' philosophy concerning work is that, "We need to develop our jobs and we need to develop our organization with the thought of enjoying ourselves - maybe even to the point of having fun. I believe you have to enjoy the work you do, have fun at what you're doing, enjoy the atmosphere and work toward that end. I think that if you have this attitude -- no matter what you do -- you're going to produce better results and have a happier group of people, one that is a heck of a lot more responsive. If you don't enjoy what you're doing let's find out why and get the things that are bothering you out and make it enjoyable."

Hedges gets together with the entire support group once a month for awards and promotions, however, he doesn't stop there. He takes time to tell them where they've been, where they are and where they're going and gives them all a pat on the back for their efforts. He's out to make his support group the very best.
 
The Mission of Support Group Europe
Provides the interface with and communications link between USACSC CONUS based Application System Developers for Standard Army Multicommand Management Information Systems (STAMMIS) and USAREUR based functional users of and USAREUR DPI/DDC's operating these systems.


As directed by CG, USACSC, acts as Application System Developer (ASD) for USAREUR Standard ADP Systems. The ASD functions include detailed ADP technical system design, systems analysis, computer programing, program and system testing, technical documentation and fielding during the development, installation, and maintenance phases of the life cycle. The basis of operations is according to the Memorandum of Understanding (MOU) between CINC USAREUR and CG USACSC, and a supporting Letter of Agreement (LOA).

Assist and support the installation of USACSC Standard Executive Software needed by USAREUR DPI/DDC's for operation of STAMMIS and USAREUR Standard Systems. Generate, install and support such USAREUR Standard Executive Software which cannot be accommodated by USACSC Standard Executive Software.

Provides systems conversion and extension support for new STAMMIS introduced into USAREUR and for existing STAMMIS onto new or upgraded Automatic Data Processing Equipment (ADPE).

Provides technical field support to USAREUR functional staffs and users, Automation Management Officers (AMOs), and DPI/DDCs for fielded STAMMIS, USAREUR Standard Systems and supporting executive software; including system problem identification, coordination and resolution; technical support visits to assist functional users and DPI with system training; assistance with the DA and USAREUR ADP Standardization Program; and other general ADP assistance.

As a representative of the centralized Army Developer of STAMMIS and USAREUR Standard Systems ASD, provide other general ADP assistance to, and answer questions from USAREUR functional staffs and users and to DPI operations and programing staffs. (This assistance is provided over and above Incident Report or System Change Request Channels and includes telephone questions/responses, correspondence, meetings or on site visits to provide DPI/functional user general ADP technical information and assistance to explain/clarify systems operations, content, or processes.)
 
SGE's Customer Assistance Office

(Photo on left) At SGE's Customer Assistance Office (CAO) Elizabeth Napier, Computer Technician receives an incident report from one telephone caller, while hoping to make a connection on another line to one of the 109 DPI's in Europe that the SGE services. In the background, MSgt. William H. Welch, CAO Chief, discusses information concerning a Systems Change Package with Emogene Zabel.

"Our entire function depends upon and revolves around the telephone," Welch said. "At times it is virtually impossible to get a call through. There are days when we might spend one to three hours trying to contact a particular DPI about an incident. On other occasions -- if we're fortunate enough to get through -- we hear some very bad static. Sometimes it costs us an extra day's work. Plans for a new telephone system, however, are in the talking stages according to Welch.

It is the CAO's responsibility to receive, record, control and dispatch assistance and follow-up action for Incident Reports initiated by DPI operators and functional users. They are also to track, record and communicate to the systems baselines in operation at the DPI serviced by USACSC. In addition, the CAO is the DPI's initial point of contact for reporting emergency or urgent problems with STAMMIS USAREUR Standard Systems, as well as supporting Executive Software Systems. They also provide communication interface between USAREUR DPI analyst/operators and SGE technical field support technicians and USACSC CONUS-based CAO's in problem solving.
 
 
Decentralized Automated Service Support System

Decentralized Automated Service Support System (DAS 3) training classes have been established at SGE so more and more individuals will have a better understanding of the computer hardware as the DAS3's begin to roll into Europe.

Bill Garner, who has been teaching the six week course for several months tries to get a representative group of people from all directorates within SGE for a little "on the job training."

(Photo on left)
Garner teaches some fundamentals of programing on the Honeywell level 6 computer inside the DAS3 van - to Harold Schimeler. (Left to Right) WO 1 Daniel Childress, MSgt. Jerry Moore, Ronald Stough and Sp6 Brian Murphy look on.
 

 
ISEC-Europe History
US Army Information Systems Engineering Command decal
(Source: ECHO, June 1985)
Support in war, support in peace

By Lee Royal

It started with a build-up of tensions between the East and West through conflicts elsewhere in the world. Days later, several divisions of Eastern block soldiers deployed to the East and West German border as reinforcements to Soviet divisions already in place.

Then the attack began - the eastern soldiers invaded at multiple points in Northwest Germany.

They were supported by Czechoslovakian forces in the South.

United States forces deployed to the field and maintained their positions. In the rear, 21st Support Command began working 24 hours a day to provide logistical support. Suddenly there's a breakdown in critical computer software, but the mission must go on.

That could have been a scenario for the first five-day Standard Army Multi-Command Management Information Systems (STAMMIS) Software Support Exercise.

The Information Systems Engineering Command Europe (ISEC-EUR) in Zweibrucken deployed three teams of computer programmers and analysts from the Software Directorate to the V and VII Corps and the 21st SUPCOM.

They are responsible for providing software support to USAREUR major subordinate commands in both peace and wartime missions.

An individual can't handle all the logistical requirements in today's Army without a computer, says Brian Grieser, major command team leader. As soldiers use computers more and more, they become dependent on them.

"It would be easy to lose sight of all the equipment by doing it all manually," he says. "The Army is so big and complex that we rely heavily on computers to keep track of everything."

The five to seven member teams provided total software support for the units' day-to-day missions as well as the exercise scenarios.

"We are strictly software specialists," says CWO 2 Joseph Galloni, team chief. "Every team member specializes in a certain area - like a medical specialist. One person specializes in eye problems, another on throat problems. So one person on our team specializes in Honeywell software, another on IBM software."

But handling a wartime mission is different from the peacetime mission. During the day-to-day mission, the users call the customer software assistance office in Zweibracken if they have a problem. But during the exercise, the users called the team directly at the site.

"We can handle our peacetime mission," says Sgt. Michael Danna. "I wanted to get more familiar in the field. I can do the mission - now I've had the chance to prove it."

There were many lessons learned from the first exercise, says Maj. Robert Crawford, chief of Plans and Operation Branch, ISEC-EUR. "We now have a better feeling of how things would actually happen in the field," he adds. "This gives us a chance to fine tune our methods and implement them in the next exercise."

 
(Source: Zweibrücken Sun, March 15, 1988)
Kreuzberg Past and Present

By Sp4 Charles Powers and Monika Kropf


Artcile includes information on the Information Systems Engineering Command, Europe. To read article click here.

 
Newspaper articles
 
(Source: Zweibrücken Sun, April 30, 1984)
User symposium conducted

Haven't you ever wanted to talk with the inventor of something that you use frequently? A number of supply personnel throughout Europe had the opportunity last month to discuss their DS4 systems with the people who write the programs for the DS4.

The DS4, or Direct Support Unit Standard Supply System, is essentially a computer that is programmed to process and store detailed information of supply items for the Active Army, Army Reserve and National Guard Units.

Computer Systems Command here hosted the symposium, which was held in Homburg. According to CW2 Joe Galloni, Chief of the Honeywell Systems Team, DS4 "users", as they are termed, are actually supply personnel who have been placed in numerous vans throughout Germany to operate the Honeywell computer.

"Consequently, when you have individuals who haven't been trained for the equipment they are operating, problems will arise. The symposium allowed all the users to finally gather together, giving them an opportunity to discuss any technical or functional problems they've experienced," Galloni explained.

Personnel from the Assigned Software Developer and the Logistics Center from Fort Lee, Va. attended the symposium to answer questions or solve problems the users might have experienced with their systems. These people make long-term corrections through-out the system; the Computer Systems Command personnel on Kreuzberg assist users with short-term corrections.

Galloni said that the users would like to have another symposium in the future, when the next book of corrections from Fort Lee is dispensed throughout the system.

 
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